If Face ID is not working properly on your iPhone, here are some steps you can take to try and resolve the issue:

1. Clean the TrueDepth Camera #

• Remove Debris: Gently clean the TrueDepth camera lens (the notch at the top of your iPhone’s screen) with a soft, lint-free cloth.

2. Ensure Face ID is Enabled #

• Check Settings: Go to Settings > Face ID & Passcode and make sure Face ID is enabled.

3. Reset Face ID #

• Delete and Re-enroll: Go to Settings > Face ID & Passcode, tap on “Reset Face ID,” then re-enroll your face.

4. Check for Obstructions #

• Remove Accessories: Ensure there are no accessories or obstructions covering the TrueDepth camera.

5. Adjust Lighting #

• Ensure Adequate Light: Face ID works best in well-lit environments. Avoid using it in low-light conditions or with direct sunlight.

6. Update Your iPhone #

• Check for Fixes: Keep your iPhone’s software up-to-date. Updates often include bug fixes and performance improvements.

7. Contact Apple Support #

• Seek Professional Help: If the above steps don’t resolve the issue, it might be a hardware problem. Contact Apple Support for further assistance or potential repairs.